TERMS & CONDITIONS

BOOKING

 

You may pay in full at time of booking or alternatively by deposit. Until we have received your payment or the deposit we cannot confirm your booking. Your booking is not secured until you have received written confirmation from us confirming receipt of payment.

Where only a deposit is made at the time of booking, full payment of the balance due must be made 60 days before the retreat commences upon receipt of an invoice. Wild & Free Adventures reserves the right to cancel your booking if full payment has not been received in full 60 days prior to arrival. In the event that you need to cancel your retreat, please read the cancellation charges as set out below. Bookings made 60 days prior to arrival must be paid in full at time of booking.

Please refer to Partnerships Terms & Conditions below when booking a retreat abroad.

CANCELLATION

 

Once you have booked your Wild & Free Adventures retreat your deposit is non refundable. In the event that you need to cancel your retreat, the following refund policy applies.

Cancellation more than 60 days before the start date of the retreat: full refund minus deposit 

Cancellation less than 60 days before the start date of retreat: No refund, at our discretion we may put the balance paid towards another retreat package.

In the unlikely event that we have to cancel a retreat for any reason, you will receive a full refund. However, we are not able to cover additional travel expenses or responsible for any consequential expenses incurred as a result of any cancellation. Please get a travel insurance policy that will protect you should you need to cancel or Wild & Free Adventures has to cancel. 

For refunds or booking amendments there may be an additional transaction fee of £10.

INSURANCE

As a condition of booking with Wild & Free Adventures you must take out your own travel insurance. You must get suitable travel insurance that covers travel, surfing activity, lost luggage, medical costs, cancellation and any other activities you intend on doing outside of your retreat package.

 

PRE-EXISTING MEDICAL CONDITIONS AND MEDICAL CONCERNS

 

The retreat is undertaken at your own risk. You must make Wild & Free Adventures aware at the time of booking of any pre-existing medical conditions, treatments, surgeries that you have had, allergies and intolerances upon booking. Failure to notify Wild & Free Adventures of any pre-existing medical conditions, treatments, surgeries that you have had, allergies and intolerances in your booking form may result in you not being able to take part in the retreat.

 

In some circumstances it is necessary we may require a letter from your GP/Specialist stating that they are happy for you to go ahead with the retreat. We will not accept pregnant women on any retreat but we can make adjustments to the programme if provided with written notice 7 days before arrival.

GENERAL

Wild & Free Adventures works with various different suppliers for accommodation, surf instruction, yoga instruction, fitness instruction and catering. We review these suppliers on a regular basis to ensure the right standards are in place and your retreat is of the highest quality.

INCLUSIONS AND EXCLUSIONS

Wild & Free Adventures can recommend extra activities during your retreat but it is your responsibility to pay for any extras and Wild & Free Adventures will not take any responsibility for any issues associated with the extras arranged outside of what is included within the retreat package.

Depending upon the retreat you are booking the package will include:

  • Your accommodation (using established locations)

  • Linen and towels in your accommodation

  • Surf instruction (using a certified surf instructor and surfing school)

  • Yoga instruction (using a certified yoga teacher)

  • Fitness instruction when applicable (using a certified fitness instructor)

  • Catering (using certified chefs for full or half board depending upon your retreat)

  • Transfers from non UK airports to your accommodation (where applicable)

  • All surf and yoga equipment (including surf boards, wetsuits and yoga equipment)

Exclusions:

  • Travel insurance 

  • Travel expenses to the retreat location (car, train or flights unless specified otherwise)

  • Any extra activities outside of those set out in our retreat packages

  • Half board retreats will specify what meals are included 

ONLINE YOGA CLASSES

Wild & Free Adventures would like to advise you that it is your responsibility to ensure that you are fit and well to attend online yoga classes and you have taken any medical advise prior to class from your GP.  Wild & Free Adventures will not take any responsibility for injuries as a result of taking part in any of their online classes. Any health conditions, injuries or medical conditions should be listed on your booking form (if paying online) and a phone call with the yoga instructor prior to partaking in any classes, so suitable options can offered when possible during the class. It is still the responsibility of the participant to make any reasonable adjustments during the class and listen to their body and work with any known injuries or health conditions (as advised by their GP or health practitioner). The yoga instructor is there only as a guide and is unable to offer the same level of guidance and support as they do, in a physical environment. It is even more important you exercise safely and sensibly when taking part in an online class. If you have not seen your GP about any injuries or health conditions you may be aware of or concerned about, then we advise this is done prior to practicing any physical exercise, to avoid injury. 

 

Please read the instructions and guidance for payment and cancellations of online payments on the Online Yoga section - these are subject to change and we advise reading before each payment is made, because you will be agreeing to these conditions at the point of purchase.

 

Wild & Free Adventures also run retreats and during the peak seasons (June and September) as well as other weeks/months specified on our website. Class days and times may be subject to change (and/or covered by a substitute teacher), so you may be asked to pay the substitute teacher and classes may even be cancelled during these months. We will inform you of these dates prior to the relevant month/class and reasonable allowances will be made with regards to any or already pre-paid passes.

PARTNERSHIPS

Wild & Free Adventures partner with various other companies to offer you the best possible experience. When we partner with another company Wild & Free Adventures will solely be operating as an agent and all Terms & Conditions of the partner company will apply. We will notify you when we are operating as an agent. Our partner Terms & Conditions can be reviewed here:

 

Ticket To Ride: https://www.tickettoridegroup.com/terms-and-conditions

Wave Rider Surf School: https://waveridersurfschool.com/terms-and-conditions